Privacy Policy
Protecting your personal data is important to Olia Store.
This Privacy Policy explains what personal data we collect through oliastore.gr, how we use it, with whom we may share it and what rights you have under the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable law.
1. Data Controller
The controller responsible for processing personal data is:
Business name: [FULL LEGAL BUSINESS NAME]
Trading name: Olia Store
VAT number: [VAT NUMBER]
Registered address: [FULL ADDRESS]
Email: info@oliastore.gr
Phone: [PHONE NUMBER]
Website: oliastore.gr
2. What Data We Collect
Depending on how you use the online shop, we may collect:
- first and last name,
- email address,
- phone number,
- billing and delivery address,
- postal code, city and country,
- order details,
- products purchased,
- transaction amounts and details,
- user account information,
- communications you send to us,
- IP address and technical connection details,
- information about how you use the website,
- your consent preferences for newsletters or marketing messages.
We do not store your full bank card details.
3. Why We Use Your Personal Data
We use your data to:
Order Fulfilment
To:
- process your order,
- confirm payment,
- prepare and dispatch products,
- update you on the progress of your order,
- handle returns or exchanges.
This processing is necessary to perform the sales contract.
Customer Service
We use your contact details to respond to questions, requests and issues relating to your orders.
Legal and Tax Obligations
Some order and transaction data is retained where required by tax, accounting or other applicable law.
Website Operation and Security
We may process technical information for:
- website security,
- fraud prevention,
- identifying technical problems,
- and keeping the online shop running properly.
Marketing and Newsletters
If you have given your consent, we may send you updates about:
- new products,
- offers,
- discounts,
- Olia Store news.
You can withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before it was withdrawn.
4. Legal Bases for Processing
Depending on the circumstances, personal data is processed on one or more of the following legal bases:
- performance of a contract,
- compliance with a legal obligation,
- the user’s consent,
- the business’s legitimate interests, where permitted by law.
These are recognised legal bases for processing under Article 6 of the GDPR.
5. Payments
Online payments are processed through a secure payment provider.
Card, IRIS and other available electronic payments are processed using:
Viva.com
During payment, the provider may process the data necessary to complete, confirm and secure the transaction.
Olia Store does not store your full bank card details.
6. Shipping Orders
To deliver products, we may share the necessary details with courier companies and transport services.
This information may include:
- name,
- address,
- phone number,
- email address,
- and information needed to complete delivery.
Shipping partners receive only the information needed to deliver the order.
7. Who May Access the Data
Where necessary, data may be shared with:
- payment providers,
- courier and transport companies,
- accounting and tax support partners,
- website hosting providers,
- email providers,
- technical partners who support the online shop,
- public authorities where disclosure is legally required.
Partners receive only the information necessary to provide their services.
8. Customer Account
If you create an Olia Store account, we store the information needed to operate and manage it.
You can update your account details in the My Account section.
9. Cookies
The website uses cookies and similar technologies for functional and technical purposes and, where applicable, for analytics or advertising.
Non-essential cookies are used in accordance with your consent choices.
More information is available in the:
Cookie Policy
10. Data Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected.
In particular:
- order and transaction details are retained for as long as required by applicable tax and accounting obligations,
- account details are retained while the account is active or until deletion is requested, unless there is a legal reason to retain them longer,
- marketing data is retained until consent is withdrawn or the data is no longer needed.
The GDPR requires personal data not to be kept longer than necessary for its processing purpose.
11. Transfers Outside the European Economic Area
Some technical providers may process data outside the European Economic Area.
When such a transfer takes place, appropriate safeguards and mechanisms under applicable data protection law are used.
12. Data Security
We take appropriate technical and organisational measures to protect personal data from:
- unauthorised access,
- loss,
- alteration,
- destruction,
- unlawful disclosure or processing.
However, no electronic system can guarantee absolute security.
13. Your Rights
Under the GDPR, depending on the circumstances, you may have the right to:
- access your personal data,
- rectify inaccurate data,
- erase your data,
- restrict processing,
- object to processing,
- data portability,
- withdraw consent.
These are fundamental data subject rights under the GDPR.
To exercise your rights, contact us at:
14. Right to Lodge a Complaint
If you believe that the processing of your personal data breaches applicable law, you have the right to lodge a complaint with the competent supervisory authority.
In Greece, the competent authority is the:
Hellenic Data Protection Authority
15. Links to Other Websites
The website may contain links to third-party services or websites.
Olia Store does not control the privacy policies of those independent websites.
We recommend that you review their privacy policies before providing personal data.
16. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in our services, technologies or legal obligations.
The latest version will always be available on this page.
17. Contact
For any questions about the protection of your personal data, contact:
Olia Store
Email: info@oliastore.gr
Phone: [PHONE NUMBER]
Address: [ADDRESS]
Last updated: 27/09/2026
